Privacy Policy

Overview

We respect your right to privacy. We aim to collect as little data about you as we can, while providing you with the service you expect. Broadly speaking, we collect some amount of data when you visit our web site, use our apps, purchase our apps, or send us diagnostic information for debugging purposes.

This policy describes the data we collect, how it is handled, and what your options are for limiting our collection of it.

Data Sharing

The data we collect from you is not shared with any other entity, except as described in the “Services We Use” section below

Services We Use

Apple

Our apps are available for purchase through Apple’s iOS App store. Because our apps run on Apple’s iOS based devices, information about your use of our apps may be collected by Apple.

Read More

G Suite

We use G Suite to handle customer support emails and to follow-up on any crash reports you submit to us with our apps’ built-in crash reporter.

Read More

When you visit our website https://lostmoa.com and websites of our products, metadata including your IP address and your web browser’s user agent string are recorded by our web server software. We use these logs to perform statistical analysis about the number of visitors we receive, and to detect attempted attacks on our servers by third parties.

App Store Purchases

When you purchases a license to one of our apps from Apple’s App Store, we do not receive any of your personal data. When you launch one of our apps after downloading it from the App Store, or subscribe within the app to a subscription, we use the anonymous data from Apple’s App Store Receipt to confirm the app is licensed for use on your device. We transmit the anonymous receipt data to our servers for validation with Apple and issue a license file to unlock the app, our Apps will attempt to re-fresh this with our server every 24hours. We may persist this anonymised receipt for diagnostic purposes to help us diagnose issues in the licensing server.

Customer Support

When you contact us for support via email we store a copy of your inquiry, our response, and any follow-ups, on servers operated by Google, a third-party service. We retain customer support interactions so we can reference past interactions when you contact us for support with any of our products. We may periodically retain a backup of this data in an encrypted form.

Error Reporting

Our apps include a built-in error reporter that is designed to detect an error (when the app stops running unexpectedly), and offer you the choice of reporting the error to us.

When an error is detected, you will be prompted with an alert describing the error and giving you the opportunity to send data about the error to our servers. We use your email address to follow-up on error reports when we are able to offer workarounds, or when we want to request more information about an error to improve our chances of permanently fixing the bug that caused the error.

When you agree to submit an error report, all of the information that will be sent to our servers is shown in the error email interface. Typically, this data includes any notes you add to the error report, diagnostic information about the error, generated by our error reporter, and an excerpt of your devices console log including messages that are specifically pertinent to our apps.

The information you submit when you report an error is sent as and email to us.

Policy Clarification

Please do not hesitate to contact us if you have questions or concerns about our handling of your data, or to request that we delete the data we may have stored about you.

This document may be revised to clarify our policies or to update them to reflect our current handling of customer data. Here is a list of the major changes to date:

February 02, 2020: First published.